We will accept any of our listed Kits we sell as
a return for full credit less shipping costs within 30 days of receiving
the product(s), except specially fabricated structures that we have
specifically designed for you. You are responsible for shipping
charges back to us. Please read the full explanation below for exceptions
You must return the item(s) in its original condition
and in its original box or container. The customer is responsible
for the safe and undamaged return of all items. Do not reuse packing
or shipping boxes that have been damaged. Upon receiving the item(s)
back, we will inspect them to make sure all parts, including installation
instructions and documentation, are returned. Damaged or missing
items will be deducted from your refund. Ship all items with signature
required and insured. Failure to do so could result in no refund,
if it is clear we had not received the item back.
Amount of refund
Shipping charges are not refundable. If the original
shipping charge is indicated on your invoice, your refund will not
include that shipping charge.
Refused shipments at time of delivery
Orders that are refused at time of delivery where
a shipping expense has been incurred by us, will be subject to no
refund of the shipping charge to you and an additional charge for
the shipping fee back to us. If for any reason you feel that a shipment
is not acceptable, call us immediately at 619-462-9663. In cases
of damage occurred by shipping, you must notify the Shipper of any
damages before you sign the Freight Bill. The shipping charges will
be waived, if a successful claim can be filed against the shipper
with your assistance. Taking some photographs of any damage at time
of delivery is usually helpful.
Any order that is considered special fabrication is
not returnable and therefore not refundable, unless the product
is damaged. Only products that are advertised as our standard product
line can be accepted for returns.
Pricing Errors and Omissions
As we look to increase the number of items being offered
on our site, the chance increases that an item may be shown with
an incorrect price. We work hard to avoid these errors, but they
can happen. If we have made a mistake on an item you are wanting
to purchase, we will attempt to honor that price if at all possible.
Unfortunately there may be times when we cannot honor a wrong price
and, therefore, we reserve the right to cancel any order.